For your convenience, our most common customer questions are answered right here.
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Q: What kind of services do you offer?
A: We provide on site tech support, meaning we will come to your home and fix your problems. This can be anything from iPhone, Android, Ipad, Mac, Windows etc. We typically like to work on the most common issues such as setting up WiFi, data backup, data recovery, social media, and file transfer.
We also provide personal tech shopping. Similar to how a personal fashion shopper helps clients shop for clothing, we can help you pick out the products that we feel would best suit your needs. For example, if you want to buy a gift for someone but you don’t know what to pick out. Or if you want to buy your next computer, phone, TV, etc but you don’t know how or don’t have time to do the research to see what the best options are for you, we can do that for you! All you need to do is tell us what your needs are and we will come up with a list of recommendations.
Lastly, we can also provide training if you want to learn how to use different apps, how to use your phone, computer etc and make your life easier!
Q: What payments do you accept?
A: Currently, we accept cash and checks. Credit card support will come soon in the future but for now, we prefer cash and checks.
Q: Can it be scheduled in advance?
A: Of course! Just call us and after talking about the issue, we can usually do either same day or if we are booked, we can schedule a few days later.
Q: What areas of LA do you serve?
A: We are based in Santa Monica so of course it will be the fastest for our Santa Monica customers. Generally, we can serve customers anywhere on the West Side (such as Venice, Marina Del Rey, Culver City etc) that’s an hour or less drive from Santa Monica.